Confidentiality and Privacy of Information

We collect client information for the purpose of providing assessments, support, and ongoing care. 

Only Beehyve practitioners and authorised personnel can access this information — and only when needed for your care.

All information is stored securely and handled according to New Zealand privacy law.

Client information remains confidential except in specific circumstances where disclosure is required.

Situations Where Information May Be Disclosed

Beehyve practitioners may be required to share information, with or without your consent, in the following situations:

• Emergency situations where there is risk of harm to you or others 

• A court order or subpoena requiring release of information 

• Release of limited information for invoicing or payment 

• Updating another health professional involved in your care (e.g., GP, psychiatrist) 

• Professional supervision to maintain best‑practice standards 

• Extenuating circumstances such as national emergencies 

• Sharing information with third parties when you have provided written approval 

• Limited administrative or technology-assisted access for documentation, transcription, and record‑keeping support.

Purpose of the Practitioner–Client Relationship

Your relationship with your practitioner is professional and focused on your wellbeing.

Together, you may:

• discuss your goals and concerns 

• gather relevant personal information 

• complete questionnaires or psychometric tools 

• develop a personalised plan tailored to your needs 

If the fit between you and your practitioner isn’t right, you can request to be matched with someone else.

In some cases, the practitioner who completes an assessment may differ from the practitioner providing ongoing support.

The Therapy / Coaching Assessment Phase

During the assessment phase, your practitioner will:

• identify your current concerns 

• explore your goals and background 

• use questionnaires or psychometric tools when appropriate 

At the end of this phase, your practitioner may discuss a plan aligned with your needs.

The Support Phase

This phase focuses on helping you make meaningful change. 

Your practitioner will work collaboratively with you using the goals from the assessment phase as a guide.

Information Sharing, & Communication with Your GP

To support safe and coordinated care, Beehyve practitioners may share relevant medical or diagnostic assessment information with your GP or another health provider involved in your wellbeing.

This is consistent with:

• standard healthcare practice in Aotearoa 

• the Privacy Act 2020 

• the Health Information Privacy Code 2020 

If you prefer that we do not share information with your GP, please tell your practitioner in writing.

We will always respect your preference unless:

• there is a significant safety concern, or 

• we are legally required to disclose information.

All information is stored securely and handled according to New Zealand legal and ethical standards.

How Your Information Is Stored

All client information is stored securely. 

Access is limited to authorised personnel and only used for purposes directly related to your care.

Beehyve complies with the Privacy Act and Health Information Privacy Code in all information practices.

We use a small number of specialist healthcare and business systems to deliver services, maintain clinical records, communicate with healthcare providers, administer assessments, and support secure business operations. Further information about the systems we use can be found in our Privacy Policy.

AI & Transcription Services

To support accurate records and continuity of care, some practitioners may use secure clinical transcription tools during appointments. These tools help with documentation and note-taking and may be integrated with the systems we use to manage clinical records. Any transcripts or clinical documentation created form part of your clinical record and are managed in accordance with our Privacy Policy and applicable New Zealand privacy laws. The transcription providers used by Beehyve state that client and patient information is not used to train their AI models.

Your Rights

You have the right to:

• access your personal information 

• request corrections 

• understand how your information is used 

• discuss confidentiality with your practitioner 

• request a different practitioner if needed 

Your autonomy, comfort, and safety are central to our work together.

Questions or Concerns

If you have any questions about confidentiality or privacy, please reach out. 

We are here to support transparent, compassionate, and safe care.