Payment & Bookings

Booking Your Appointment

Beehyve accepts payments by credit or debit card.
Beehyve will apply a surcharge when payment is made by Credit Card. If you are unable to pay by credit or debit card, please let us know and we can discuss another form of payment.

Payment is required prior to the commencement of the session.
When you make your first appointment via our online portal, you will be required to add a Debit or Credit Card. Payment will not be taken until the day of your appointment. We’ll send you an invoice before your appointment and payment can be made by bank transfer until the day prior to the appointment. If we do not receive payment within 24hrs of your appointment, then the invoiced amount will automatically be deducted from the Debit or Credit Card number applied on the day of your appointment. It’s one less thing for you to worry about.

Beehyve will apply a surcharge when payment is made by Credit Card.

If you do not have a credit or debit card, that’s okay. Let us know and we will set up Direct Debit with your bank.

If payment is unsuccessful, the appointment will be rescheduled until payment can be made.

If, for any reason, our practitioner needs to cancel, we’ll organise a full refund immediately.

Managing your appointments

You can make changes to your booking through our online portal up to 48hrs prior the appointment.

Courtesy reminder emails and text are sent to you before your appointment.

Cancellations

We get it. Sometimes special circumstances are unavoidable and a cancellation may be necessary. If you find yourself unable to keep an appointment, we kindly request a minimum of 48hrs notice. This courtesy enables us to schedule another client who is waiting for an appointment.

When you cancel without giving enough notice, or you miss your appointment, you are preventing another client from being seen. Equally, if another client does not give enough notice or misses their session, they may be preventing you from booking an appointment as we are seemingly “full”.

Cancellations and No-shows have a significant impact on our practitioners and clients care. We trust you understand our need to enforce these payment policies and thank you for your support.

Cancellation Fees

• Cancellation Fee: Policy

• Appointments cancelled with less than 48hrs notice will be charged at 50% of the appointment fee.

• Appointments cancelled with less than 24hrs notice will be charged at 100% of the appointment fee.

• Koha or free services cancelled with less than 48hrs notice, will incur a cancellation fee of $30.

No-Show Fee

• No-Shows will be charged the full price of a session.
  Clients who do not show up for their scheduled appointment and do not contact us to cancel will be considered as a No-Show.

• 15+ minutes late may be charged the full price of a session.
  Please ensure you are on time for your appointment as a courtesy to the client that follows. Clients who are more than 15 minutes late to their appointment may prevent the a session from being completed. In this instance the No-show fee will be applied.

Additional Fees

• Additional Consultation Fees
  If consultations are extended past the allocated times additional fees may occur.

• Fees for Reports and Correspondence
  These may be quoted as additional to consultation appointments.

Your practitioner will let you know of additional fees before proceeding.

Exceptions can be made on a case-by-case basis and are at the discretion of the practitioner. If you have an emergency, please let us know in advance, and we can discuss payment.

Notice Requirements If you need to cancel, please contact our team by phone or email. Notice applies to work days only (Mon - Fri) excludes weekends and public holidays.